Place your order as early as possible; This helps to better match production with demand. Many customers order popular items a year or more in advance.  

Minimum Shipments: We require a minimum order/shipment of 15 trays. Plants in 2 ¼” pots fit 32 plants per tray and those in 4” pots fit 18 plants per tray. Trays cannot be broken. 

Shipping:  Small orders (less than 15 trays) will be sent UPS.  Larger orders may be palletized and sent via common carrier. We highly recommend that you utilize pallet shipments if possible. Check with our sales department for details. 

Pick-ups:  You may pick up your order if you like. The 15 tray minimum order applies to pick-ups, too. Boxes are available for pick-up orders at a charge of $1 per box.  If you will need boxes, please tell us ahead of time.  You may pick up plants Wednesday, Thursday and Friday between 7:30 am and 2:00 p.m. EST.  During the peak shipping season pick-up orders may be restricted.  Please call several days before you plan to pick up.  We will have your order gathered and ready to load.  Cash in advance orders must be paid in full prior to pick up. A tax exempt form must be completed.

Credit Terms: If you wish to establish terms with Spring Meadow Nursery, please call and request a confidential application.  As soon as fax the completed application back to us, we can start the terms process, but the original signed application must be sent to us as well.

Charge cards: We accept both Visa and MasterCard.  You must complete a Charge Card Authorization Form before your account can be charged. This form may be faxed or mailed back to us and is used for the full season unless otherwise noted.

Changing an existing order: You may change your order up to two weeks before it is scheduled to ship.  We will try to accommodate later changes, but once an order has been gathered and packed it cannot be changed. 

Receiving Plants From Spring Meadow Nursery

Notification:  We will call you the day your order is shipped.  Please be prepared to take delivery of your plants within two to three days of this phone call.

Upon delivery: Please call us immediately if the packages are damaged; you may need to hold the material for inspection by the carrier.  If your order is sent via common carrier, it is extremely important that you note any damages on the delivery receipt.

Please unpack your plants immediately and water them thoroughly.  A short time on the loading dock can severely stress plants if the inside of the box heats up.  At this time it is extremely important that you inspect your order and note any problems (or potential problems.)  Please inform us immediately of any plants that are dried out, physically damaged or missing.  This is very important, even if you think the plants will recover from the shipping stress.  We will note your concerns and check back with you in a few days to see how your plants are doing.  Documenting concerns at the time of delivery is very important to the successful processing of claims.

Plants may shift during transit.  If your plants are out of their pots when you unpack them, please re-pot them and water them immediately.  With prompt attention, most uprooted plants will be OK in a few days.

Storage: Put your plants in a shaded area with good air circulation and reliable watering.  Actively growing potted liners may need watering daily or even more frequently.  Spring Meadow liners are not dormant.  DO NOT store them in a cooler.

Planting: You may wish to let the liners acclimate before planting. Plants that have been in transit for a few days may need some time in a shaded area before they are exposed to full sun.  This is especially true if you are a Southern grower; most of our liners are grown in shaded houses. 

Growing: Newly planted liners may need extra water for a time as they root out into your media.  You may wish to add a time-release fertilizer to the pots at planting.

Claims:  All claims must be submitted within 10 days of shipment.  Our warranty allows for replacement plants where justified.  If you deduct the cost of damaged plants from the original invoice, your replacement plants will be invoiced.  If you pay for the original shipment, the replacement plants will be sent at no charge.